How can we help?
Most questions are answered below. If you're stuck, there's a person behind that email address — not a chatbot.
Where is my order?
Enter your email address and see the status and track & trace of your order right away.
Track your orderExchange or return
You have 14 days to change your mind. Register your return online: you get a return label or the return address right away.
Register a returnUnsure about your size
Check the size chart, or let the size helper measure you from two photos.
To the size guideFrequently asked questions
We don't do next-day delivery. Parcels are bundled and handed to the courier two or three times a week. After that it's usually one to two working days in the Netherlands and Belgium.
Need it in a hurry? Send us an email and we'll see what's possible.
Within the Netherlands shipping is free from € 75. Below that we charge € 4,95. We ship with PostNL, with track & trace.
To Belgium we ship with DHL; you will see the cost at checkout.
As soon as your parcel leaves our warehouse you get an email with a track & trace code. You can also follow your order here on the site: go to "Where is my order", enter your email address and you immediately see the status and track & trace of all your orders.
You have 14 days to change your mind, provided the item is unworn and in its original condition. Go to "Where is my order", open your order and choose "Register a return".
You choose how to ship: with a return label from us (we deduct the costs from your refund, or you pay them upfront) or on your own with a method that has track & trace.
The purchase amount is back in your account within five working days of us receiving the return.
Register your return via "Where is my order" and choose "Exchange for" the size you want at the item. As soon as we have received your parcel, we send the new size free of charge.
Choose your usual size. Our clothing is designed to grow with you, so there is no need to size up because you are pregnant.
The collection runs from XS to XXL and has been tested on different body types, from zero to nine months pregnant.
With iDEAL, credit card, Apple Pay, PayPal, Klarna and Bancontact.
If a payment won't go through, try another browser. Still stuck? Email us and we'll sort it out together.
Yes. You find them in the shop under Gift card. Choose the amount and we send the card in a lovely pouch to you or straight to the recipient.
Check your spam folder first. Not there either? Email us your name and the amount and we'll look up the order.
Sorry to hear it. Email us at ask@swanandthepeople.com with your order number and a photo if you can, and we'll pick it up.