Returns

Shipping
Slow down, we don’t have a 24-hour delivery policy. Our dresses are sent twice or three times a week. By doing so, we can bundle our orders and therefore emit less Co2. Your dress will be delivered within 2 to 8 working days.

Delivery costs
Orders placed within the Netherlands, Belgium and Germany are delivered free of charge with respectively PostNL, DHL and DPD. By using the track&trace code you can easily track the status of your order online. For other countries, please contact us at ask@swanandthepeople.com

Returns
The item can be returned within 14 days. Returns are only accepted when the item is in its original condition, without being washed or visibly worn and without visible damage to the clothing.

Netherlands: Returns for the Netherlands are free of charge. Please send us an email at ask@swanandthepeople.com. You will receive a return label. After we receive the package, you will be refunded within 5 working days.

Germany/Belgium: To return your item you have to buy a return label with track & trace code. You can buy a mailbox label (instead of a more expensive package label), since the dress can fit through the mailbox. After returning your item, please send us an email at ask@swanandthepeople.com to let us know you have returned your item. After we receive it, you will be refunded within 5 working days.

Other countries: please contact us at ask@swanandthepeople.com
Returns address:
Swan and the people
Egstraat 11
1445 RP Purmerend
the Netherlands