Last updated: 14 September 2026

1. Who we are

Swan and the People.

Swan and the People
Venakkers 2
9463 RJ Eext
Email: ask@swanandthepeople.com
Phone: 06 55 73 54 90
Chamber of Commerce number: to be completed
VAT identification number: to be completed

2. What these terms apply to

These terms apply to every offer in this webshop and to every agreement that follows from it. Before you place an order, you can read and save the terms; they can also be opened from any page.

If we depart from these terms in a separate arrangement, that arrangement applies. All other provisions simply remain in force.

3. The offer

We describe our items as fully and accurately as we can, with photos that give a truthful impression. Colours on a screen may differ slightly from reality. An obvious mistake or typing error does not bind us.

Every offer applies as long as stocks last.

4. The agreement

The agreement is concluded the moment you complete your order and we confirm it electronically. You will receive that confirmation by email, containing your order details and a link to track your order.

If you do not receive a confirmation, please check your spam folder first and otherwise get in touch with us.

5. Prices and payment

All prices on the website are in euros and include VAT. Shipping costs are stated separately. Within the Netherlands we ship free of charge from € 75; below that amount we charge € 4.95. For Belgium, the shipping costs are shown at checkout.

You can pay with iDEAL, credit card, Apple Pay, PayPal, Klarna and Bancontact. Payment is handled by our payment service provider Mollie B.V.; your bank details never reach us.

For deferred payment via Klarna, Klarna’s own terms also apply; you will see these during checkout.

6. Delivery

We deliver to the address you provide with your order. Parcels are bundled and handed over to the carrier two or three times a week; after that, delivery in the Netherlands and Belgium usually takes one to two working days.

Within the Netherlands we ship with PostNL, to Belgium with DHL. In both cases you will receive a track & trace code as soon as your parcel leaves our warehouse.

We aim to deliver every order within thirty days. If that is not possible, we will let you know as soon as we can and you may dissolve the agreement free of charge; any amount already paid will be refunded within fourteen days.

The risk of damage or loss lies with us until the moment the parcel has been delivered to you or to a person designated by you.

7. Right of withdrawal

You may withdraw from an order without giving a reason. The cooling-off period is fourteen days, counted from the day you or a person designated by you receives the item.

During the cooling-off period, please handle the item and its packaging with care. You may unpack and try it on, as you would in a shop. If you use it beyond that, we may charge for the loss in value.

How to register a return

Go to Where is my order, open your order and choose “Register a return”. For each item you choose the reason and whether you want a refund or an exchange for another size. If that does not work, email us at ask@swanandthepeople.com; you will hear from us within one working day.

You choose how to send it back: with a return label from us, or on your own with a shipping method that has track & trace. The cost of the return shipment is yours to bear. Our return label costs € 4.95; we either deduct that from your refund or you pay it when you register the return.

Return address:
Swan and the People
Venakkers 2
9463 RJ Eext

We refund the full purchase amount, including any standard shipping costs of the original shipment. The cost of the return shipment is yours. If you received a promotional discount that requires a minimum number of items, such as the 3-item discount, that discount no longer applies once your return takes you below that number; we then deduct the discount from your refund. Refunds are made using the same payment method you used, at the latest within fourteen days after you notify us of your withdrawal — in practice within five working days of receiving the item.

Exceptions

The right of withdrawal does not apply to items that are unsuitable for return for reasons of hygiene and whose seal has been broken after delivery, nor to gift cards that have already been redeemed.

8. Exchanges

If a size does not fit, register your return via Where is my order and choose the size you would like to exchange for. As soon as your parcel reaches us, we send the new size free of charge. Exchanges fall outside the right of withdrawal and do not shorten your cooling-off period.

9. Conformity and warranty

We guarantee that our items comply with the agreement, with the specifications in the offer and with reasonable requirements of soundness. If something is wrong nonetheless, please contact us at ask@swanandthepeople.com, with a photo if possible. Your statutory rights remain fully in force.

10. Complaints

Complaints about the performance of the agreement must be submitted to us fully and clearly described within a reasonable time after you discover the defect. We respond within fourteen days. If we expect to need more time, we will let you know within that period.

If we cannot reach a solution together, you can submit your complaint to the European online dispute resolution platform at ec.europa.eu/consumers/odr.

11. Applicable law

Agreements between us and you are governed by Dutch law. Mandatory consumer law provisions of the country where you live remain in force.