Terms and Conditions

1. General
1.1 These general terms and conditions apply to all users of the online store at the Internet address www.swanandthepeople.nl and www.swanandthepeople.com. At the time of making a purchase, the general terms and conditions must always be agreed to first.

1.2 Please read the terms and conditions carefully before using the site and making a purchase. When using the site, you are bound by the terms and conditions. Failure to agree to the terms and conditions will limit your use of the site.

1.3 Swan and the people has the right to amend the general terms and conditions at any time. Swan and the people will indicate at the bottom of the general terms and conditions when they were last amended. It is your responsibility to be aware of these changes. Any use by you after changes are made will constitute agreement to the terms and conditions. If you do not agree with the terms please do not use this website.

2. Identity
Company name: Swan and the people
Address: Egstraat 11, 1145-RP, Purmerend, Netherlands
E-mail address: ask@swanandthepeople.com
KVK: 81457057
VAT number: NL003566342B04

3. Website Content and Use
3.1 We are not responsible for information that is not available, accurate or complete. The information on this website is intended to be general information that attempts to provide the best possible picture of reality. However, it is not enough to represent reality and additional sources will have to be consulted to get a complete picture. Use of the information on this website is at your own risk.

3.2 The prices of our products are subject to change without notice. We have the right to modify our service without notice and we are not responsible to you or any third party for changes to our website.

3.3 We have done our absolute best to display the colors and photos as accurately as possible to reality. However, we cannot guarantee that your monitor will display all colors accurately. We have also tried to display sizes as accurately as possible. We cannot guarantee that the clothes will look exactly like the models on the website, so making a purchase is at your own risk.

3.4 We reserve the right to correct typographical errors or other incorrect information on our website. We reserve the right to cancel orders if the information on the website was inaccurate, even if the purchase as made.

3.5. We are not responsible for information, products or services provided by third parties. Links to third parties are for convenience only and are under no circumstances our responsibility. You accept that Swan and the people is not responsible for any loss or damage caused by any third party website.

If you learn that a third party we link to contains illegal information, products or services please notify us at ask@swanandthepeople.com.

4. Contracts and Ordering Procedure
4.1 By filling in the order form on our website and sending it to us you are entering into a binding contract with us. You start your order by clicking on 'Add to basket' and filling in all required information in the order form.

4.2 Upon receipt of your order, we will send an order confirmation email to you with the details of your order. Please note that our order confirmation does not constitute a declaration of acceptance of your order.

4.3 The contract of sale becomes effective only after Swan and the people has sent the products. Ownership of goods will not be fulfilled until the corresponding obligations of the buyer are fulfilled. At the time of transfer of ownership, product liability is transferred to the buyer.

4.4 You accept that Swan and the people may cancel an order after you have placed it. Swan and the people will inform you in writing of the reason for the cancellation of this order and if possible try to still realize the order only with extended shipping time if you agree.

5. Returns
5.1. We accept returns of products ordered by the website within 14 days of purchase. Returns will only be accepted in their original condition. Without being washed or worn and no visible damage to the clothing. Clothing may be altered to see if it fits. Swan and the people may ask the customer what was the reason for returning the product. The customer is not obliged to answer.

5.2. Always include the order number and your name with the product you are returning. Otherwise, it is not possible for us to provide a refund.

5.3. For questions about our return policy, please see heading Returns or you can email us at ask@swanandthepeople.com

6. Prices
6.1. Our prices are inclusive of VAT.

7. Payment
7.1. Customers can pay electronically at Swan and the people by using IDEAL, PAYPAL or Bancontact. Shipping of the ordered product takes place as soon as Swan and the people has received the payment.

7.2. The customer is obliged to immediately report inaccuracies in payment information provided or stated to Swan and the people.

8. Shipping and delivery
8.1. After payment is received in our system, your order will be shipped. 

8.2. Shipping within the Netherlands and Belgium is free of charge. Shipping costs outside the Netherlands and Belgium depend on the country it needs to be sent to. Please contact Swan and the people at ask@swanandthepeople.com.

8.3. Your order will be shipped within 2-10 business days.

9. Copyright
All information on Swan and the people's website is copyrighted. It is illegal to copy, use or distribute information on Swan and the people's website without first seeking permission. Visitors and users of Swan and the people's website cannot claim any rights related to the information on the website. No text or image from Swan and the people's website may be copied in whole or in part or used publicly for printing, photocopying, faxing, transcribing, in an electronic database or for other reproduction purposes.

10. Acceptance of terms and conditions
All website users are aware of and agree to all of the above terms and conditions. Before placing an order, you must first agree to our terms and conditions. Swan and the people customer data is automatically stored in our customer list. The data from this customer list will not be shared with third parties and will only be used in customer service.