Terms and Conditions
1. General
1.1 These general terms and conditions apply to all users of the online shop of the website The moment a purchase is made, you must always first agree to the general terms and conditions.
1.2 Please read the terms and conditions carefully before using the website and before making a purchase. When using the website you are bound by the terms and conditions. Not agreeing to the terms and conditions will limit your use of the website.
1.3 Swan and the People has the right to change the general terms and conditions at any time. Swan and the People will indicate at the bottom of these general terms and conditions when they were last amended. It is the users responsibility to be aware of these changes. Using this website after any changes have been made will constitute your agreement to the terms. If you do not agree with the terms, please do not use this website.
2. Identity
Company Name: Swan and the People
Address: Egstraat 11, 1145-RP, Purmerend, the Netherlands
Email Address:
Chamber of Commerce: 81457057
VAT number: NL003566342B04
3. Website Content and Usage
3.1 We are not responsible for information that is not available, accurate or complete. The information on this website is intended as general information that tries to give the best possible picture of reality. However, it is not enough to represent reality and additional sources will have to be consulted to get a complete picture. Use of the information on this website is at your own risk.
3.2 The prices of our products are subject to change without notice. We reserve the right to change our service without notice and we are not responsible to you or to any third party for changes to our website.
3.3 We have done our absolute best to represent the colors and photos as accurately as possible to reality. However, we cannot guarantee that your monitor will display all colors accurately. We have also tried to display the measurements as accurately as possible. We cannot guarantee that the clothing will look exactly the same as the models on the website, so making a purchase is at your own risk.
3.4 We reserve the right to correct typographical errors or other incorrect information on our website. We reserve the right to cancel orders if the information on the website was inaccurate, even if the purchase has been made.
3.5. We are not responsible for information, products or services provided by third parties. Links to third parties are provided for convenience only and are under no circumstances our responsibility. You accept that Swan and the People is not responsible for any loss or damage caused by any third party website.
If you become aware that a third party we link to contains illegal information, products or services, please notify us at
4. Contracts and Order Procedure
4.1 By completing the order form on our website and sending it to us, you are entering into a binding contract with us. You start your order by clicking on ‘Add to Cart’ and filling in all mandatory information in the order form.
4.2 Upon receipt of your order we will send you an order confirmation email with the details of your order. Please note that our order confirmation does not constitute a statement of acceptance of your order.
4.3 The purchase contract only becomes effective after Swan and the People has sent the products. Ownership of goods will not be fulfilled until the buyer’s associated obligations have been fulfilled. At the time of transfer of ownership, product liability transfers to the purchaser.
4.4 You accept that Swan and the people can cancel an order after it has been placed. Swan and the people will inform you in writing of the reason for canceling this order and will try to process the order again, possibly with an extended shipping time. This will only happen when mutually agreed upon.  
5. Returns
5.1. We accept returns of products ordered through the website within 14 days after purchase. Returns are only accepted when the item is in its original condition, without being washed or visibly worn and without visible damage to the clothing. The clothing may have been put on to see if it fits. Swan and the People may ask the customer what the reason was for returning the product. The customer is not obliged to answer this.
5.2. Always include your name and the ordernumber with the product you are returning. Otherwise it will not be possible for us to provide a refund.
5.3. For questions about our returns policy, see Returns or send us an email at
6. Prices
6.1. Our prices include VAT.
7. Payment
7.1. Customers can pay electronically at Swan and the People using IDEAL, BANCONTACT, KLARNA or PAYPAL. Shipment of the ordered product will take place as soon as Swan and the People has received the payment.
7.2. The customer is obliged to immediately report inaccuracies in payment details provided or stated to Swan and the People.
8. Shipping and Delivery
8.1. After payment has been received in our system, your order will be shipped.
8.2. Shipping within the Netherlands, Belgium or Germany is free. Shipping costs outside these countries depend. To find out more, please contact Swan and the People at
8.3. Within the Netherlands, Germany or Belgium, your order will be delivered in 2-10 working days.
9. Copyright
All information on the Swan and the People website is copyrighted. It is illegal to copy, use or distribute any information on the Swan and the People website without first asking permission. Visitors and users of the website of Swan and the People cannot claim any right with regard to the information on the website. No text or image from the Swan and the People website may be copied or used publicly in whole or in part for printing, photocopying, faxing, retyping, in an electronic database or for other reproduction purposes.
10. Acceptance of terms and conditions
All website users are aware of and agree to all of the above terms and conditions. Before placing an order you must first agree to our terms and conditions. Swan and the People’s customer data is automatically stored in our customer list. The data of this customer list is not shared with third parties and is only used in the customer’s service.